Updated On: 01 Feb, 2021
Thank you for choosing GoldenLion Consulting Services Pvt Ltd as your Zoho Partner. We look forward to being of service to you and maintaining a long-term relationship with your company.
We would like to take this opportunity to explain our policies in detail to more clearly define our business relationship. Please review the following terms and conditions.
The Industry Solutions implementation (transferring the solution as it is) is on a Fixed Cost basis. Please note, any further customization on the system is not included in the implementation fee and to be estimated as Hourly Work.
We work on a pre-paid hourly model. Depending on your requirement, you can purchase a suitable block of hours, and we get started on the work. We share regular timesheets with our customers to maintain how much time we’ve consumed on which task. Please note, we would share an estimated implementation/development time in advance for your requirements based on the requirement gathering session. All of our time for consulting, customizing, training, or developing your Zoho applications is billable at our hourly rates. Time communicating with client’s employees, 3rd party vendors, and/or partners is also billable.
Our hourly rates depend on the block of hours you are purchasing at one go. We can share our complete rate card after the initial consultation.
Hourly support does not have a limit on the scope of services. Before GoldenLion uses any hours purchased for support, we will contact the primary contact for approval.
In an unlikely scenario where you might want to stop the project mid-way, GoldenLion can only refund the unutilized hours within 90 days period from the invoice date.
As requested, services are performed on your Zoho Suite of Applications, your responsibilities are as follows:
When GoldenLion is working on your projects, we might need your inputs/feedback on regular basis. In these cases, we would request you to share the same within a week. Not doing so will extend the total timeline of the project. A project might have to be rescheduled entirely, if the standard response times are not met. You agree that GoldenLion shall, in no event, be liable for any consequential, incidental, indirect, special, punitive, or other loss or damage whatsoever or for loss of business profits, business interruption, computer failure, loss of business information, or the loss arising out of or caused by your use of or inability to use the service.